The work / so far

Let’s talk about the work behind the work.

Two career chapters. One instinct: understand the system, find the friction, and build a clearer way forward.

Where should we begin?

5+years in high-volume operations

2career chapters

2degree programs

Keep scrolling. The story opens as you go.

Follow the timeline

The career timeline

The role changed.
The instinct didn’t.

Every chapter added a new lens: first operating complex systems, then designing better ones.

August 2025 — Present

Hampton, New Jersey

Shipfllow

Founder & End-to-End Software Developer

She moved from improving workflows inside a system to designing, developing, and automating the SaaS system itself.

End-to-end developmentSaaS architectureAI automationProduct strategy

What she built

Built an AI-powered logistics automation platform end to end for trucking companies.
Led product development from MVP toward a scalable SaaS platform.
Designed and developed the web platform across frontend, backend, data, and workflow layers.
Developed automated workflows for invoices, rate confirmations, proof of delivery, and shipment tracking.

How she led

Conducted customer discovery to identify operational challenges and shape product direction.
Used feedback and operational data to prioritize enhancements and strategic decisions.
Improved onboarding through iterative feedback loops.
Integrated AI-assisted features to improve dispatch decisions and reduce manual workload.

November 2021 — September 2026

Robbinsville Township, New Jersey

Amazon

Process Improvement Specialist

Problem Solver

This is where Melat learned to read a live operation: spot the bottleneck, understand the pressure, and make the next decision count.

Process improvementOperational analyticsRisk managementCross-functional work

Responsibilities

Analyzed performance data to identify bottlenecks and implement targeted process improvements.
Resolved complex operational issues under time constraints with data-driven problem solving.
Monitored process performance to uncover inefficiencies and improve throughput.
Partnered across operations and support teams to streamline work and maintain standards.

Recognition

Recognized on Amazon’s Voice of the Associate board for teamwork and problem-solving.
Earned AWS, AWS Ambassador, and SOAR2 (L4–L5) certifications.
Built advanced technical and analytical capability in a high-volume fulfillment environment.

Education / focus

Two fields.
One connected perspective.

Finance

Aviation Management

And along the way:

AWS certificationAWS Ambassador CertificationSOAR2 (L4–L5)Voice of the Associate recognition

The working toolkit

What she brings
into the room.

Choose a capability to see how it connects to the work.

Analysis & automation

Turn data into the next useful action.

Python & SQL scriptingAdvanced ExcelXLOOKUP & data modelingAI-driven automation

So, what’s the throughline?